Help
Something not working?
The usual answers: a code that will not open a door, a parcel that has been sitting longer than you expected, what happens if you cannot get there in time, and what a locker costs.
If none of it fits, there is a person on the other end of the telephone number at the bottom of this page. Have your six-digit code or your booking reference to hand — both of them are on the message you were sent.